Terms of ordering

Who you are ordering from

You are ordering food from Yogi's Deli, 3-4 Merton Park Parade, Kingston Road, London, SW19 3NT. Our phone number is 020 8542 9448.

Chefzi provides the website and app that take the order and pass it to our kitchen. Chefzi is not the restaurant and does not prepare or deliver the food, so the food itself is our responsibility.

Placing an order

When you send an order it is an offer to buy. The order is accepted when we accept it in our kitchen, and you will see an order number once it has gone through. Keep that number: it is the quickest way for us to find your order if you need to call.

Please check the address, the phone number and the items before you send the order. If something is wrong, call us straight away.

Prices and payment

Prices on the menu are in pounds and include VAT at 20%. A delivery charge, if there is one, and any minimum order are shown before you pay.

You can pay by cash, by card when the order is handed over, or by card online where that is offered. Online card payments are handled by our payment provider on its own secure page; we never see your full card number.

Delivery and collection

Delivery and collection times are estimates. Busy periods, weather and traffic can make them longer, and we will call you if a problem means your order will be late.

For delivery we need a full postcode and an address our driver can reach. If we cannot reach the address, or nobody answers, we may have to bring the order back and we may not be able to refund it.

Collection orders are kept hot for a short time after the time given. Please come as close to that time as you can.

Cancelling and refunds

Call us as soon as you can if you need to cancel. We can usually cancel an order that has not been started, but once the food is being cooked an order may not be cancellable.

If something is wrong with your order -- an item missing, or not what you asked for -- call us and we will put it right, with a replacement or a refund. Card refunds go back to the card you paid with.

Nothing in these terms affects your legal rights as a consumer.

Allergies and ingredients

If you have a food allergy or intolerance, call us before you order. Our kitchen handles many ingredients, including allergens, in the same space, so we cannot promise that any dish is completely free of a particular allergen. Ask us about ingredients and we will tell you what we can.

Using the website and app

Please use the site and app only to order food for yourself or for someone who has asked you to. Do not place orders you do not intend to pay for, do not try to interfere with the service, and do not copy the site or its menu for another business.

Our responsibility

We are responsible for the food we prepare and for taking your order correctly. Chefzi is responsible for keeping the ordering system running and secure. Neither of us is responsible for losses that were not foreseeable when the order was placed, such as lost profit or lost opportunity.

Which law applies

These terms are governed by the law of England and Wales, and any dispute can be taken to the courts there.

Questions

Call us on 020 8542 9448 or email yogpatel382@gmail.com. For anything about the website or app itself, Chefzi can be reached at chefziofficial@gmail.com.